Review guidelines
Scores are only useful if reviews are honest. Here's what we expect — and what we remove.
Write about your own experience
Only review places you have actually visited or services you have actually used. First-hand detail — what you ordered, which room you stayed in, how the staff handled a problem — is what makes a review worth reading.
Be specific and fair
Describe what happened, good and bad. A critical review is welcome when it's factual; a rant with no detail helps no one. Ratings should reflect the experience, not a single moment taken out of context.
One review per listing, one account per person
You can review a listing once. If your opinion changes after a return visit, contact us and we'll help you update it. Running multiple accounts to boost or bury a listing gets every account involved closed.
No conflicts of interest
Don't review a business you own, work for, or compete with — and don't review on behalf of friends or family who do. Businesses cannot pay to change a score, and owners cannot list or edit their own pages.
What we remove
- Fake, paid, or incentivised reviews.
- Hate speech, harassment, threats, or personal attacks on staff or other reviewers.
- Private information — phone numbers, addresses, or photos of people who haven't consented.
- Spam, advertising, links to other services, or off-topic content.
- Reviews of an experience the reviewer did not have.
Moderation and reporting
Every review passes moderation before it's published, and anyone can report a published review using the Report button. Our staff investigate every report; the reviewer is never told who reported them. Repeated or serious violations lead to account closure.
Questions about a removed review or a listing's score? Contact us.